Pathways Financial Credit Union

Reviews

• ★ ★ ☆ ☆ ☆
  This is the first negative review I have ever written online. I'm not impressed with Pathways/Members First because: 1. Their ATM won't accept deposits, which seems ridiculous in this day and age. It also restricts one's ability to deposit checks to business hours, which are generally my work hours. It's a pain. 2. They won't allow automatic withdrawals, for example, to pay insurance premiums. This means the auto-pay discount is not available. 3. If you're out of town and need to pull money from a credit card to put into your checking account, Pathways does not allow it to be done by phone (like every other bank and credit union I've worked with). That means you have to find one of their "partner" credit unions to do the transaction. Regular banks won't handle it unless it's that bank's credit card. This happened to me while in Washington DC, and I visited 3 credit unions - none of them were in the network with Pathways. I called the credit union so they could direct me to a fourth credit union that would, finally, help me. Naturally, I had to pay them a fee for handling the transaction. Then the deposit wouldn't go through. We had to call Pathways again - it turned out a computer glitch on their end was the problem. They did waive the NSF fees incurred because of all this, but it took an entire afternoon of my time. This was a work trip, and it really caused a problem with my schedule. 4. The individuals who work there seem nice enough, but that doesn't begin to offset the annoying, hassle-creating policies. I'm probably going to switch my account over to another CU soon. Hope this helped someone.
  By Peg Morrison, September 11, 2017

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